If you have a tablet or Smartphone connected to the internet, you can show the e-ticket directly from your device to the ticket office operator in order to receive your boarding pass. Only in the ports of POSITANO AMALFI SORRENTO CAPRI AND NAPLES, check-in can be done directly at embarkation . In all other cases, you can send an email to Customer Care explaining the problem and indicating the reservation number. Our Customer Care will send the e-ticket directly to the relevant ticket office. When at the ticket office, you will only need to show your booking number and name of passenger/s to receive the boarding pass/es (Warning: the ticket office operator might request ID for the passenger).

The e-ticket that you received by email (which includes the terms and conditions of our transport regulations) is not a valid ticket. To complete the check-in and receive the boarding pass you have to go to one of our ticket offices dedicated exclusively to online tickets at the port of departure. Only in the ports of POSITANO AMALFI SORRENTO CAPRI AND NAPLES, check-in can be done directly at embarkation .

This e-mail is sent automatically by Axerve (BANCA SELLA) after making a Credit Card payment and contains information about the transaction : Payment status (Payment made successfully/Payment not made - card expired, insufficient availability, etc.) Transaction code Credit Card holder Amount charged

You can send an email to customercare@nlg.it.

The Conditions of Transport for tickets purchased online will be present in the pdf mail-ticket that we will send together with the summary of the reservation and in any case downloadable at the following link: General Conditions of Carriage

Online booking change is possible at the following link : https://www.nlg.it/modifica-prenotazione/, if you purchased on a web portal you can still send an email request to the web support of the portal where you purchased the tickets.
It is also possible to change the departure date or time at the departure stopover ticket office up to the purchased departure time.
Tour departure date change is only possible by using the online link on our website.
For the 'cancellation of the reservation you can see the conditions of transportation tickets online at the following link : General Conditions of Carriage.

Up to 48 hours before the departure time; after this deadline, the reservation can no longer be canceled.

Up to 2 hours before the departure time; after this time, the reservation cannot be changed.

The cancellation request should be made directly to the issuing agency and not directly to NLG.

The request should be made directly to the Customer Care of the web portal and not directly to NLG.

No, you cannot make on-line reservations without buying a ticket. The payment methods that are accepted are indicated in the answer to the question above.

Refunds for tickets purchased online at the official NLG website are made by reversing the transaction to the credit card used for payment. To check your right to a refund, you can refer to Article 4 of the ON-LINE TICKET RULES found on our website and on the mail-ticket pdf received by email. Tickets purchased online on portals or from travel agencies are refunded directly from the portal or travel agency where they were purchased.

The ways to request refund of tickets purchased online on the official NLG website and without collecting boarding passes are as follows:

• The ticket code is indicated on the top right of e-ticket (PDF), just below the barcode.
• The booking code is indicated on the email received for confirmation of the booking.

Once the data is received and the necessary checks are made, the refund file will be forwarded to our accounting department, which will refund the tickets. Penalties may be applied to the amount refunded as described in the ON-LINE TICKET RULES found on our website and on the mail-ticket pdf received by email. Tickets purchased online on portals or from travel agencies are refunded directly from the portal or agency where they were purchased.

The ways to request refund of tickets purchased online on the official NLG website with pickup of boarding passes at one of the stopover ticket offices are :

The ticket code can be found on the pdf mail ticket in the upper right corner under the bar code. The reservation code can be found in the email you received confirming your reservation.

If you have received an email informing you that the refund file has been accepted, the file has been forwarded to the accounting department, and more than 4-5 business weeks have passed since you received the email, you may send an email for verification on the status of the refund file to rimborsi@nlg.it, indicating the reservation code in the subject line of the email .

Following the introduction of new security standards for online payments, the problem may be due to the presence in the history of information that interferes with the successful completion of the payment procedure. We therefore suggest you try to change the browser used (e.g. from Chrome to Firefox, etc ...) and / or to clean the cache by pressing Ctrl + F5 once you are inside the browser. However, we specify that NLG is in no way responsible for the successful completion of the payment procedure. Only your bank or the institution that issued your card can tell you why the payment was unsuccessful.

Your card may have been declined for one of the following reasons: An error in the card number. Try entering your card number again. The credit card has expired. If your card has not expired, check that you have entered the correct expiration date. An error in the security code (CVC). Double check the number and type it again. If you've checked these but still can't use your card, contact your card issuer.

Yes, you can use the relative browser. Please note that if you are using a network firewall or hardware (like a router), we recommend you to check with the network administrator if you can access websites with HTTPS protocol.

The ticket is personal, non-transferable, and valid only and exclusively for the day and ride indicated. You may change the ticket name by sending an email to customercare@nlg.it upon payment of the change fee (if applicable).

Unless prescribed otherwise by law, you can bring dogs, cats and small pets onboard after paying the applied fare. No animals may be brought into the halls and spaces intended for passengers, with the exception of guide dogs for the blind. Dogs must wear a muzzle and must be kept on leash. Cats or other pets must be transported in cages or baskets by their owners. The care of the pets during transport is the exclusive responsibility of the owner. For animals traveling with passengers, the following documentation is required: a valid health or veterinary certificate stating that the animal is not affected by diseases and, in particular for dogs, that it has been subjected to anti-rabies vaccination. This documentation may be requested at the time of issuing the relevant ticket or by the on-board staff upon boarding.

If you are still onboard our ship you must report your lost item/s to the Captain or the manager of the Crew. If he has already disembarked, he can send an email to customercare@nlg.it with a description of the lost item, giving the name of the unit on which he was embarked, the date and time of departure, the line and the ticket number.

A ticket must be purchased for each piece of luggage larger than a "carry-on".

Hand luggage refers to backpacks, trolleys and small bags as for those considered hand luggage by airlines. (maximum size of 50x30x15 cm and maximum weight of 5 kg).

Carrying one hand luggage is free.

Extra-large luggage is considered any type of luggage that exceeds the normal size, length or weight (such as diving equipment).

Yes. Follow the instructions in the section named “accessories”.

REIMBURSEMENT REQUEST FOR TICKETS PURCHASED ONLINE ON WEB PORTALS OR TRAVEL AGENCIES Method of requesting reimbursement for tickets purchased online on web portals or from Travel Agencies without withdrawal of boarding passes : 1) Send reimbursement request email to the web support of the portal or agency where the tickets were purchased indicating the reservation number or ticket code.
2) The text of the request should state the reason for the request. Method of requesting reimbursement of tickets purchased online on web portals or from Travel Agencies with collection of boarding passes at one of the Stopover Ticket Offices : 1) Send reimbursement request email to the web support of the portal or agency where the tickets were purchased indicating the reservation number or ticket code. 2) The reason for requesting a refund must be clearly stated in the e-mail 3) Send the boarding passes by registered or regular mail (alternatively scan or photo of the boarding passes attached to the e-mail to be sent to the customer service of the portal or agency where the tickets were purchased) to : Navigazione Libera del Golfo srl Via G. Melisurgo, 4 80133 - NAPLES

Ticket refund request methods purchased directly at the ticket office are :

1. Directly at the ticket office
2. By sending tickets by registered or regular mail (alternatively scan or photo of boarding passes attached to the e-mail to be sent to NLG customer service rimborsi@nlg.it ) to : Navigazione Libera del Golfo srl Via Melisurgo , 4 80133 - NAPLES